My ID card is missing or wrong
Digital ID cards live in the app and update instantly.
Your digital member ID card lives in the Benefi app and is available immediately after enrollment. If you can't find it or the information looks wrong, here's how to fix it.
Finding your digital ID card
Open the Benefi app and tap the ID card icon on your home screen. Your digital member ID displays with your name, member ID number, group number, and prescription BIN/PCN information. You can screenshot it, download a PDF copy, or show it directly from your phone screen.
If you recently enrolled and don't see your card yet, sign out and sign back in. New cards typically appear within 2 hours of completing enrollment. Members who enrolled through their employer's benefits portal should use the same email address to sign in to the Benefi app.
Correcting card information
Wrong information on your card usually means your profile needs updating. Tap your profile icon, select "Personal Information," and check these fields:
Common corrections needed
- Name spelling — Must match your legal name
- Date of birth — Affects prescription processing
- Dependent information — Each person needs their own profile
After updating your profile, return to the home screen and refresh to see your updated card. Name changes require supporting documentation (marriage certificate, court order, or updated driver's license). Upload documents through the profile screen and allow 24 hours for review.
Using your digital ID
Benefi's digital ID works everywhere our services are accepted. Show your phone screen at the pharmacy counter or read the numbers to your provider over the phone. For Virtual Primary Care visits through the app, your ID information transmits automatically.
If a pharmacy says they can't process your digital card, ask them to manually enter the BIN and PCN numbers shown on your card. These numbers connect to the prescription processor, not the visual card format. For in-person medical visits on the Plus plan, providers bill using your member ID and group number exactly like a physical card.
Contact support through benefi.com/contact if your card still shows incorrect information after updating your profile, or if you need help with a specific pharmacy or provider situation.