How to reach Benefi support
Phone, email, and in-app chat — English and Spanish.
Need help with your Benefi account? Support is available through multiple channels depending on whether you're a member, employer, or broker. All support paths offer both English and Spanish assistance.
Member support options
Members have two main ways to reach support. The fastest path is through the Benefi app, where in-app chat connects you directly with the support team during business hours. You can also call member services using the phone number shown in your app or member portal.
For medical questions, remember that Virtual Primary Care through the Benefi app is available 24/7/365. This connects you with licensed doctors for health concerns, not account support.
Employer and broker support
Employers access support through their admin dashboard, which includes direct messaging to the support team. Email and phone support are also available through your account manager during business hours.
Brokers work through the broker portal or directly with their assigned broker success manager. Your portal includes support documentation and direct messaging capabilities.
Before you contact support
Having the right information ready speeds up resolution:
Gather these details first
- Your member ID or employer account number. Found in your app or portal dashboard.
- Specific dates and details. When did the issue occur? What were you trying to do?
- Any error messages. Screenshots help the support team diagnose quickly.
For billing questions, have your recent statements available. For coverage questions, know which plan tier (Essential or Plus) applies.
Response times and availability
Administrative support operates during standard business hours. Medical care through Virtual Primary Care is always available, connecting you with U.S.-based doctors licensed in your state.
All support channels handle both English and Spanish inquiries. Language preference can be set in your account profile or requested when you reach out.
For immediate assistance with your specific situation, visit benefi.com/contact to access the appropriate support channel for members, employers, or brokers.