Care navigation: help figuring it out

Not sure where to start when you need medical help? You're not alone. Many people feel overwhelmed trying to figure out whether they need urgent care, a specialist, or just some basic advice. That's where care navigation comes in. A care navigator is like having a knowledgeable friend who helps you figure out exactly what kind of care you need and how to get it.

What care navigation does for you

Care navigation takes the guesswork out of getting healthcare. When you're dealing with symptoms or health concerns, a navigator asks the right questions to understand your situation. They help you decide between different care options and explain what to expect from each one.

Think of it as having a guide who knows the healthcare system inside and out. Your navigator can:

• Help you understand whether your symptoms need immediate attention
• Explain the difference between urgent care and emergency room visits
• Connect you with the right type of provider for your specific needs
• Guide you through next steps after getting care

How Benefi makes navigation simple

With Benefi, care navigation starts the moment you open the app. Instead of wondering whether you need Virtual Primary Care or something else, you can describe what's going on and get personalized guidance. The care team reviews your symptoms and medical history to recommend the best path forward.

For members on the Plus plan, navigation extends to in-person visits too. If you need to see a specialist or visit urgent care, your navigator helps you find in-network providers and understand what your copay will be. They can even help you prepare questions for your appointment.

The best part? Care navigation through Benefi is available 24/7. Whether it's 2 PM or 2 AM, you can get help figuring out your next step. No more waiting until morning to decide if something is serious. No more choosing between expensive emergency room visits and hoping symptoms go away on their own.

Getting started is simple. Open the Benefi app, describe what's happening, and let the care team guide you to the right solution. It's healthcare the way it should be: clear, accessible, and focused on getting you the help you need.