Can I do a visit by phone?

Yes, you can absolutely do a visit by phone with Benefi. Every Virtual Primary Care visit offers three connection options: text, phone, or video. You choose what works best for your situation, and you can switch between them during the visit if needed.

When phone visits work well

Phone visits are perfect when you need care but can't be on camera. Maybe you're at work, driving (hands-free), or simply prefer talking to typing. Common reasons members choose phone visits:

• Quick medication refills or prescription questions
• Follow-up conversations about ongoing care
• Mental health check-ins when privacy matters
• Urgent symptoms when video isn't practical

Your Benefi doctor can handle most primary care needs by phone. They'll ask detailed questions about your symptoms, review your health history, and provide treatment recommendations. If they need visual information, they might ask you to describe what you see or suggest switching to video for a moment.

What to expect during your phone visit

The doctor who calls is U.S.-based and licensed in your state. They have your medical history from the app, so you won't need to repeat information you've already provided. Most phone visits last 5 to 15 minutes, depending on your needs.

After your visit, you'll see your care summary in the app. This includes any prescriptions sent to your pharmacy, care instructions, and follow-up recommendations. Everything discussed on the phone is documented for your records.

Phone visits are available 24/7/365, just like all Virtual Primary Care options. There's no extra cost — text, phone, and video visits are all included in your Benefi plan at no charge. You can start a visit anytime you need care, using whatever connection method works best in that moment.