What Virtual Primary Care treats
Everyday conditions, refills, chronic check-ins, and more.
Most health concerns don't require an in-person visit. Virtual Primary Care (VPC) handles the same everyday conditions your regular doctor treats, plus ongoing care management and prescription refills. Here's what Benefi doctors can diagnose and treat through secure text, phone, or video visits.
Common conditions treated virtually
Virtual Primary Care works best for non-emergency symptoms you'd normally take to your doctor's office. Benefi doctors treat infections like UTIs, sinus infections, and strep throat. They handle skin conditions including rashes, acne, and minor allergic reactions. Digestive issues, headaches, and cold or flu symptoms are all appropriate for virtual visits.
Mental health concerns like anxiety, depression, and stress are also covered. Members on either plan tier can schedule therapy sessions with licensed counselors or therapists. Those who need medication management can connect with psychiatrists through the platform.
Ongoing care and chronic conditions
VPC isn't just for acute issues. Benefi doctors manage chronic conditions like diabetes, high blood pressure, and asthma. They monitor your progress, adjust medications, and order lab work when needed. Care navigation helps coordinate with specialists or in-person providers when your condition requires it.
Prescription refills for maintenance medications happen through the app. Your Benefi doctor reviews your history and current health status before authorizing refills. This includes birth control, allergy medications, and blood pressure medications.
What requires in-person care
Some situations need hands-on examination or immediate emergency care. Chest pain, difficulty breathing, severe injuries, or stroke symptoms require calling 911. Procedures like stitches, X-rays, or physical therapy happen in person.
When to use Virtual Primary Care
- New symptoms that aren't emergencies
- Prescription refills and medication questions
- Mental health support and therapy
- Chronic condition check-ins
- Test result reviews and follow-ups
Benefi doctors provide referrals when you need specialty care or imaging. Plus plan members get additional in-person visits for situations requiring physical examination.
Virtual Primary Care through Benefi gives members 24/7 access to U.S.-based doctors licensed in their state. Whether you're dealing with a weekend ear infection or need your blood pressure medication adjusted, care is available when you need it.