Can Benefi be my primary care doctor?

Yes, Benefi can absolutely be your primary care doctor. Our U.S.-based, state-licensed physicians provide comprehensive virtual primary care through text, phone, and video 24/7. Many members use Benefi as their only source of primary care, while others use us alongside their existing doctor.

What Virtual Primary Care covers

Benefi doctors handle the same conditions you'd see a traditional primary care physician for. They diagnose and treat common illnesses, manage chronic conditions, prescribe medications, and provide preventive care guidance. Your Benefi doctor can:

• Treat infections, allergies, and minor injuries
• Manage ongoing conditions like diabetes, hypertension, and asthma
• Prescribe medications (including refills for existing prescriptions)
• Order lab tests when medically necessary
• Provide care navigation for specialist referrals

The main difference is convenience. Instead of waiting weeks for an appointment, you connect with your doctor instantly from anywhere.

When to use in-person care

While Virtual Primary Care handles most primary care needs, some situations require hands-on examination. Members with our Plus plan get 5 in-person primary care visits per year for physical exams, vaccinations, or conditions needing direct evaluation. Essential plan members receive 100% coverage for annual preventive care visits.

Your Benefi app stores your complete care history, making it easy to share records with any provider you see. Our care team can also help coordinate referrals when you need specialty care beyond primary care scope.

Whether Benefi becomes your sole primary care provider or complements your existing care depends on your needs. Members tell us they appreciate having 24/7 access to quality care without the hassle of traditional appointments. For employers, Virtual Primary Care means healthier, more productive teams who can access care whenever they need it.